IRS Transition Office Support (TMO)

Challenge

The Internal Revenue Service (IRS) Transition Management Office (TMO) needed support in helping organizations to use, operate, and/or maintain new applications.

Solution

Engility used the three-phase Transition Methodology to provide support. During the Organization Alignment phase, Engility examined the existing systems at IRS TMO and assessed how implementing the new application would affect the receiving organizations. Engility conducted stakeholder alignment briefings that provided IRS stakeholders with a clear understanding of lessons learned and assessments of what changes were necessary to IRS applications.

Engility staff conducted gap analysis in the Gap Identification phase and conducted Transition Readiness Assessment workshops to identify all gaps between the current and future states for each receiving organization on all areas of transition. The responsibility for closing gaps rested on the receiving organization, but Engility provided support in the Gap Closure phase to facilitate gap closure sessions, engage required parties in gap closure, track gaps, raise issues, and share lessons about the most effective methods to close gaps. This support included our facilitation of Gap Implementation Team Meetings with key project team members, subject matter experts (SMEs), stakeholders, end-users, and/or support organizations.

Benefits/Achievements

Engility provided dramatic benefits to IRS transition. Our approach empowered IRS stakeholders with the establishment of a cross-functional team. Additionally, our facilitated sessions determined release requirements, integrated process owners, and identified interdependencies negatively affecting the timely production of necessary documentation to milestones. Engility validated changes to systems and provided IRS TMO with the front-end applications necessary for procurement and planning activities required for customer service and compliance.

Engility has identified a number of gaps and facilitated mitigation strategies in key areas of IRS activities. Engility’s identification and closing of these gaps has resulted in significant mitigation of several risks to the successful deployment of a modernized system for IRS TMO, which enables the IRS to achieve a higher level of resource optimization while maintaining or improving customer service. For one project, Engility led the effort to streamline the TMO staffing, resulting in an IRS cost savings estimated to be more than $810,000.