Pension Benefit Guaranty Corporation (PBGC) Process and Product Quality Assurance (PPQA)

Challenge

The Pension Benefit Guaranty Corporation (PBGC) guarantees payment of basic pension benefits earned by 44 million American workers and retirees participating in over 30,000 private sector defined benefit pension plans. PBGC must maintain reliable, secure information systems to communicate effectively with its stakeholders and safeguard personal and financial data. PBGC’s Enterprise Program Management Division (EPMD) has a mission to maintain corporate integrated IT governance and management framework policies, processes, procedures, standards, and guidelines. EPMD desired contractor support to help meet its quality management objectives through the conduct of compliance audits and the development and implementation of compliance improvement programs.

Solution

PBGC EPMD chose Dynamics Research Corporation (DRC) (now Engility) over a handful of other contractors because DRC demonstrated an ability to take a holistic, performance-based view to meeting EPMD’s quality management goals. In support of these goals, Engility performs quality audits and is implementing a continuous process improvement (CPI) program to ensure compliance of critical information technology (IT) programs with applicable PBGC IT quality requirements. To accomplish this, Engility employs documented audit processes, templates, and personnel experienced in multiple IT process improvement and quality methodologies and approaches, including Lean Six Sigma (LSS), Capability Maturity Model Integration (CMMI), and Project Management Body of Knowledge (PMBOK®). The Engility solution entails employing a collaborative approach—working with all client stakeholders to foster a positive, objective-oriented focus; structured process and product quality assurance (PPQA) process implementation; and a clear focus toward our ultimate goal: improving the delivery of products and services to PBGC EPMD clients.

Benefits/Achievements

  • Ensures quality of IT solutions projects
  • Meets and/or exceeds IT solution user satisfaction
    • Ensures established processes are followed
    • Ensures IT solutions meet business objectives
  • Minimizes or eliminates IT operations disruptions