In 2010, the U.S. Army Training and Doctrine Command (TRADOC) Analysis Center (TRAC) launched an initiative to manage their intellectual capital across four TRAC centers: Fort Leavenworth, KS; Fort Lee, VA; White Sands Missile Range, NM; and Monterey, CA. The goals of the knowledge management (KM) effort were to establish a culture to create, organize, and transfer knowledge to enhance individual and organizational performance. TRAC had to identify its KM needs, assess its current KM capabilities, and design and implement additional capabilities to address those needs.
Engility conducted knowledge assessments of the TRAC Headquarters and all four TRACs. A total of 110 structured individual and focus group interviews were conducted with a vertical and cross-section of TRAC personnel. Engility also conducted a review of TRAC documentation, policies, and procedures and observed daily functions and IT infrastructure. Engility analyzed the results of the assessment phase to assess TRAC’s KM strengths and the flow of knowledge within each Center, between Centers, and across TRAC and its external partners. Gaps between the current and desired future state were identified along with the contributing factors. Engility developed two courses of action to close identified gaps and made recommendations along four lines of effort that included: Knowledge Capture, Collaboration, Content Management, and Infrastructure and Training. Engility presented a range of KM strategies and recommended KM organizational structure changes as well as change management (change leadership) recommendations to help move the organization from its current to future state.
Engility’s proven KM processes and expertise helped TRAC understand its KM challenges and provided TRAC with a variety of solutions to address their KM gaps. Solutions were designed to be implemented as standalone or combined in a hybrid approach. TRAC was able to assimilate Engility recommendations and improve their overall processes.